Terms of sale

These terms apply to consumer purchases from our online shop. “We” means the seller identified in our legal notice. Please read them before paying and save or print a copy for your records.

How to order

We sell Olio Pulica, extra virgin olive oil from our family’s olives, in 0.25 L, 0.5 L and 1 L bottles. The product page and basket show the available formats and prices. The minimum order is 2 bottles.

1. Choose your bottles, then enter your delivery country and postcode in the basket. We show the delivery services available for your parcel with their price, obtained live from the carriers, and you choose one. Check the formats, quantities, currency and delivery cost in your basket; you can change quantities, remove items or change the destination before proceeding.
2. Continue to Stripe Checkout, enter your contact and delivery details, and review the order total. Correct entry errors there before submitting; return to the basket to change products or quantities.
3. Use the final payment button to place an order with an obligation to pay. Follow any authentication requested by your payment provider. The contract is formed when payment is confirmed, not merely when you open Checkout. Some payment methods take longer to confirm.
4. Keep the order confirmation e-mail. It contains the purchased items, amounts and delivery details, the contract summary, withdrawal instructions and model withdrawal form. We store the order electronically; you can ask us for a copy using our contact details. These terms and the shop’s ordering instructions are in English; Stripe may display its payment interface in your language.

Markets currently served

We ship from Tuscany, in the province of Pistoia, Italy, to the countries currently open in the shop. Shipping charges are shown before payment. Availability for your destination is checked at checkout.

• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden — prices include VAT.
• Liechtenstein: Swiss import VAT, any customs duties and the carrier’s clearance fee are charged on delivery.
• Norway: Norwegian import VAT, any customs duties and the carrier’s clearance fee are charged on delivery.
• Switzerland: Swiss import VAT, any customs duties and the carrier’s clearance fee are charged on delivery.

1. Who we are and who can buy

We are the seller identified in the legal notice. Azienda Agricola Campus Stellae di Anna Maria Corretti Via di Pulica, 10 51100 Pistoia PT Italy We sell to consumers buying for purposes outside their business or profession.

2. Prices, taxes and payment

Your order is a single purchase, not a subscription. The contract is concluded when payment is confirmed. Payment is processed by Stripe using the cards, wallets or local payment methods displayed at checkout; we do not receive your full card details. Prices are in EUR, or CHF for delivery to Switzerland. EU delivery prices include VAT. Deliveries outside the EU are exports without Italian VAT; destination import duties, taxes and customs fees are payable by the recipient unless checkout expressly says otherwise. The order confirmation records your goods, quantities, prices, shipping cost and total.

3. Delivery and risk

We dispatch from Tuscany, Italy. We aim to prepare and hand over orders to the carrier within 2–4 working days after payment; this is a handling aim, not a guaranteed delivery date. Carrier transit time and customs clearance are additional. Unless a different delivery period is expressly agreed, delivery will take place without undue delay and within 30 days of the contract. If delivery is late, you may require delivery within an appropriate additional period and, if we do not deliver, terminate and obtain reimbursement; no additional period is needed where the law allows immediate termination (Consumer Code art. 61). Risk remains with us until you or a person you designate, other than the carrier, receives the goods, except where you independently appoint a carrier we did not offer (art. 63).

4. Breakage in transit

For breakage in transit, please report it within 7 days of delivery with your order number and photos of the parcel and bottles so we can arrange a replacement or refund. Do not consume oil from damaged bottles. This reporting request and the right-of-withdrawal exceptions do not limit your statutory rights or the legal guarantee.

5. Legal guarantee of conformity

The legal guarantee of conformity under Italian Consumer Code arts. 128–135-septies applies. We are responsible for defects existing on delivery that become apparent within two years. A defect appearing within one year is presumed to have existed on delivery unless this is incompatible with the nature of the goods or defect. This is not a promise that food remains usable beyond its stated shelf life or despite unsuitable storage. You may request repair or replacement free of charge, subject to impossibility or disproportionate cost; for oil, replacement is normally the relevant remedy. A proportionate price reduction or termination and refund is available in the cases set out in art. 135-bis, including failure or refusal to restore conformity, a recurring defect, or a sufficiently serious defect. Termination is not available for a minor defect; we must prove that it is minor. Remedies must be provided within a reasonable time and without significant inconvenience, and we bear necessary return costs. The ordinary limitation period for claims for defects not fraudulently concealed is 26 months from delivery (art. 133), subject to the statutory exceptions.

6. Complaints and dispute resolution

For complaints or guarantee claims, contact us using the contact details in the legal notice with your order number and a description of the problem; photos help where relevant. We will assess the complaint and contact you about the appropriate remedy. If a complaint cannot be resolved directly, we will provide information about a relevant alternative dispute resolution body and state whether we will use it, as required by Consumer Code art. 141-sexies. You retain the right to go to court.

The former EU Online Dispute Resolution platform is closed. It stopped accepting complaints on 20 March 2025, and its founding regulation was repealed from 20 July 2025 by Regulation (EU) 2024/3228. This does not remove your rights to other available dispute resolution procedures or to court proceedings.

7. Applicable law and courts

Italian law governs the contract, without depriving you of mandatory consumer protection applicable in your country of habitual residence. Jurisdiction follows the mandatory consumer rules; these terms do not require you to bring a claim exclusively in Italy.

8. Your right of withdrawal

You may withdraw from your online purchase without giving a reason within 14 days after the day on which you, or a person you designate other than the carrier, receives the goods. If goods from one order arrive separately, the period runs from receipt of the last item (Italian Consumer Code arts. 52–59).

Unopened, sealed bottles of oil are not excluded simply because they are food: we do not treat them as goods liable to deteriorate or expire rapidly under art. 59(1)(d). The right of withdrawal does not apply to sealed goods which are unsuitable for return for health-protection or hygiene reasons once unsealed after delivery (art. 59(1)(e)); this applies when the bottle’s protective seal has been broken, not merely when the outer shipping carton is opened. This does not affect claims for faulty, damaged or non-conforming goods.

To exercise your right, send us an unequivocal statement of your decision to withdraw using the contact details in the legal notice or by post to the seller address in the legal notice. You may use the model form below, but it is not compulsory. It is sufficient to send your notice before the 14-day deadline. Keep evidence of sending it. Our acknowledgement or authorisation is not a condition of withdrawal.

You can also use the online withdrawal function at https://pulica.it/withdraw (arts. 49(1)(h) and 54-bis). Enter your name, order number and the e-mail address for your receipt, review the details, then select “Confirm withdrawal”. We will acknowledge your withdrawal without undue delay by e-mail, including its content and the date and time of submission. Sending the online declaration before the deadline exercises your right in time; you do not need to wait for our acknowledgement.

Return the goods to the seller address in the legal notice, or another address we agree with you, without undue delay and no later than 14 days after you tell us you are withdrawing. The deadline is met if you send the goods before it expires. You pay the direct cost of returning goods for a change of mind; we pay necessary return costs for non-conforming goods. Please pack bottles securely. You are responsible only for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (art. 57).

If you withdraw from the whole order, we reimburse all payments received, including our least expensive standard outward delivery cost; any extra amount for a more expensive delivery option you chose is not reimbursed. We refund without undue delay and within 14 days after being informed of your decision, using the same payment method unless you expressly agree otherwise, with no refund fee. Unless we offer to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of sending them back, whichever occurs first (art. 56). Any ancillary contract ends as provided by art. 58.

If the legally required withdrawal information was not provided, art. 53 extends the withdrawal period by up to 12 months; if it is provided during that extension, you have 14 days from receiving it.

The online withdrawal function is available at Withdraw from your purchase, also linked in the shop footer, on your order page and in your order e-mail. It is an additional way to exercise your right, not a requirement to use it instead of e-mail or post.

Model withdrawal form

This is the model form under Annex I, Part B, of the Consumer Rights Directive and the Italian Consumer Code. Copy the text, add your details and send it to us; the form is optional.

Model withdrawal form — complete and return this form only if you wish to withdraw from the contract.

To: the seller identified in the legal notice Azienda Agricola Campus Stellae di Anna Maria Corretti Via di Pulica, 10 51100 Pistoia PT Italy

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

For how we use the data you provide, see our privacy notice.

Legal references

These terms reflect the Italian Consumer Code (D.Lgs. 206/2005), including arts. 49, 52–59, 61, 63 and 128 onwards, and D.Lgs. 70/2003, arts. 7, 12 and 13. Nothing in these terms excludes or restricts mandatory consumer rights.